Customer Service Hall of Shame 2009

And this is a lot of what this column is about . . customer no service and the things they do to irk, take or money and waste our time, while they explout our good faith and loyalty towards those we patronize. (This column is about companies AND people who do this). (Ecuse . . .blog. In the old days it was called a colum, though really the same thing.

Here is the top 10 worst customer serving companies from the just published MSN hall of shame - here they are in order beginning with the most abhorent lack of customer service.

1. Citigroup
2. Bank of America
3. Abercrombie
4. Qwest
5. HSBC
6. Time Warner Cable
6. Capital One
7. Sprint Nextel
8. Comcast
9. AOL

I am truly shocked that T-Moble is not on the list. People who have deal with them are probbaly to busy with their lawyers to complain to the media - as I was when I tried to get out of their money grubbing theiving claws.

Then there is Toyota. Now, although this was a long time ago, I will have nothing to further do with any company that rips a custoemr off for several thousand dollars over and above the cost of the vehicle, and turns a deaf ear and cold shoulder, takling adavantage of those of us who lack the capital for high powered legal teams. No matter what a three month old, brand new car, maintained normally and under nothing but normal wear and tear should not have th engine blow up out of the blue. And what about that $2,500 cash plan I bought that was supposed to cover anything that the manufacturer's warranty did not. Ping pong - each one throwing responsibility to the other. It should have been covered under the manufacturer becasue anythign put together correctly won't just blow up. I had that added protectoin to, but they hung me out to dry with a several thousand dollar rep[air bill adn paying for my own rental car while I waited three full months for a new engine from California. Toyota is forever a dog.


Alltel
These guys rented me a cell phone while traveling and lied about the rates. When I got the bill for my nominal usage it was $2,000!


Taking care of customers used to be a thing of pride - and earned renewed and referred business. Now they know that even though there is competition you have to choose one of them and all of them have more than adequate market share, so what do they care.


Anyone else got comapny/service horror stories? Please share them here. Take your opportunity to vent (language please!) and let the world know what jerks they are. Help us not fall into the same trap.